Terms of service

Effective Date: Oct 2026

Welcome to Novaire.

These Terms & Conditions govern your access to and use of https://novaire.co.in/ and your purchase of products through the website.

By accessing the website or placing an order, you agree to these Terms & Conditions.

1. About Novaire

Novaire operates an online retail business through its website and offers products for purchase by customers.

These Terms apply to all visitors, users, and customers of the website.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding transaction under applicable law.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and prices displayed on the website are accurate.

However, minor variations in colour, appearance, texture, or presentation may occur due to photography, lighting, screen settings, manufacturing processes, or other factors.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, or other charges will be displayed as applicable during checkout.

We reserve the right to correct pricing or listing errors.

If an order has been placed based on an obvious pricing or listing error, Novaire may contact the customer regarding the issue and take appropriate action subject to applicable law.

5. Orders

Placing an order constitutes an offer to purchase a product.

An order may be subject to verification and acceptance by Novaire.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability

  • Pricing/listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Technical errors

  • Other legitimate operational or legal reasons

Where payment has already been received for a cancelled order, an applicable refund will be processed.

6. Payment

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Novaire is not responsible for delays or failures caused solely by third-party payment networks, banks, or payment providers.

7. Promotions and Discounts

Promotional codes, discounts, offers, and campaigns may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotional offers cannot be combined.

  • Offers may have limited validity.

  • Discounts may not be applied retrospectively to previously placed orders.

8. Returns, Exchanges & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are responsible for reviewing that policy before placing an order.

9. Intellectual Property

All content on the website, including:

  • Brand name

  • Logos

  • Product photographs

  • Graphics

  • Text

  • Designs

  • Website layout

  • Videos

  • Other original materials

may be owned by or licensed to Novaire and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to the website or its systems.

  • Interfere with website functionality.

  • Upload malicious software.

  • Scrape or reproduce website content without authorization.

  • Use another person's identity or payment information fraudulently.

  • Engage in activities that may damage Novaire or its customers.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, hosting providers, and other technology services.

Your use of such services may be subject to the third party's own terms and policies.

12. Website Availability

We aim to keep the website accessible and operational, but uninterrupted availability cannot be guaranteed.

Website access may occasionally be unavailable because of maintenance, technical issues, upgrades, security measures, or circumstances beyond our control.

13. Limitation of Liability

To the extent permitted by applicable law, Novaire will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, network problems, or events of force majeure.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded.

14. Force Majeure

Novaire shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, extreme weather, war, governmental restrictions, strikes, epidemics/pandemics, transportation disruptions, internet failures, or third-party service interruptions.

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected and handled.

16. Changes to These Terms

Novaire may modify these Terms & Conditions from time to time.

Updated Terms will be published on the website. Continued use of the website after an update may constitute acceptance of the revised Terms, subject to applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection laws and other mandatory legal provisions.

18. Customer Support

For questions, complaints, order issues, or other assistance:

NOVAIRE
Website: https://novaire.co.in/
Phone: 9991222970
Email: Supportnovaire.in@gmail.com