Refund policy

Effective Date: Oct 2027

At Novaire, we want you to be satisfied with your purchase. Because our products are handled and prepared specifically for customers, we maintain the following return, refund, and exchange guidelines.

1. Return Eligibility

Returns may be accepted in the following circumstances:

  • The product was delivered damaged.

  • The product has a genuine manufacturing defect.

  • The wrong product was delivered.

  • The product received is materially different from the product ordered.

To request a return for a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.

Requests submitted after the applicable period may not be accepted.

2. Unboxing Video

For damaged, defective, missing, or incorrect items, customers are strongly advised to record a continuous unboxing video beginning before opening the package and continuing until the product and packaging have been fully inspected.

The unboxing video may be required to verify the condition of the package and product at the time of delivery.

Failure to provide an unboxing video may affect our ability to approve a damage-related claim.

3. Conditions for Return

The product must generally:

  • Be unused

  • Be unwashed

  • Not have been worn

  • Not be altered, modified, or damaged by the customer

  • Have original tags, packaging, and accessories, where applicable

  • Be returned in the condition in which it was received

Products showing signs of use, washing, alteration, damage, stains, odour, or improper handling may not qualify for return.

4. Change of Mind

Returns due solely to a change of mind, personal preference, or no longer wanting the product are not accepted unless otherwise specifically stated for a particular product.

5. Size Exchanges

Size exchanges may be available, subject to:

  • Product availability

  • Product being unused and in original condition

  • Compliance with the applicable exchange procedure

Customers are strongly advised to check the size chart before placing an order.

6. Size & Product Exchanges

Exchange requests must be submitted within 7 days from the date the product is delivered. Any exchange request submitted after 7 days of delivery may not be accepted.

Exchange is subject to the following conditions:

  • The product must be unused and unworn.

  • The product must not have been washed, altered, damaged, or modified.

  • All original tags, packaging, labels, and accessories must be intact, wherever applicable.

  • Exchange is subject to product availability.

  • Customers may be required to provide photographs/videos of the product for verification.

  • Exchange requests must be initiated by contacting Novaire through Supportnovaire.in@gmail.com or 9991222970.

Please note: Exchange due to size or preference does not automatically qualify for a refund. The customer may request an exchange for an available size/product in accordance with this policy.

7. Damaged Product

If your order arrives visibly damaged:

  1. Take photographs of the outer packaging.

  2. Record the unboxing process where possible.

  3. Take clear photographs/videos of the damaged product.

  4. Contact Novaire within 48 hours of delivery.

Our team may request additional information before approving the claim.

8. Return Shipping

Where the return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under our return policy, Novaire may arrange or reimburse applicable return shipping, depending on the circumstances.

For customer-requested exchanges or other approved cases where the issue is not attributable to Novaire, return shipping costs may be borne by the customer.

9. Refunds

Once the returned product has been received and inspected, Novaire will determine whether the return qualifies for a refund.

Approved refunds will generally be processed to the original payment method, subject to payment-provider processing timelines.

Refunds may take approximately 7–10 business days after approval/processing, depending on the payment provider or bank.

10. Non-Refundable Situations

Refunds/returns may not be provided where:

  • The customer simply changes their mind.

  • The product has been worn.

  • The product has been washed.

  • The product has been altered.

  • The product has been damaged after delivery due to customer handling.

  • The return request is submitted outside the applicable return period.

  • Required evidence cannot reasonably establish the claimed issue.

11. Return Process

To initiate an eligible return, contact:

Email: Supportnovaire.in@gmail.com
Phone: 9991222970

Please include:

  • Order number

  • Customer name

  • Registered phone/email

  • Reason for return

  • Photographs/videos showing the issue

Once your request is reviewed, our support team will provide further instructions.

12. Policy Changes

Novaire reserves the right to update this Return & Refund Policy from time to time. The policy applicable to an order will generally be determined based on the policy in effect at the relevant time, subject to applicable law.