Shipping policy

Effective Date: Oct 2026

Novaire aims to process and deliver orders safely and efficiently across India.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may require 1–3 business days for processing and dispatch, unless a different timeframe is mentioned on the product page or at checkout.

Business days generally exclude Sundays and public holidays.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location, courier availability, weather, operational conditions, and other circumstances.

Remote or difficult-to-service locations may require additional time.

Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Promotional free-shipping offers may be subject to specific terms and conditions.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to monitor the shipment with the applicable courier partner.

5. Delayed Deliveries

Delivery may be delayed due to circumstances including:

  • Severe weather

  • Natural disasters

  • Courier operational issues

  • Public holidays

  • High-volume periods

  • Incorrect or incomplete address

  • Remote delivery locations

  • Government restrictions

  • Events beyond our reasonable control

We will make reasonable efforts to assist customers in tracking delayed shipments.

6. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order has not yet been dispatched, customers should contact us as soon as possible regarding address corrections.

Once an order has been dispatched, changing the delivery address may not always be possible.

Additional shipping charges may apply where a shipment must be re-dispatched due to an incorrect address provided by the customer.

7. Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may make additional delivery attempts or return the package to Novaire.

Additional charges may apply for re-shipment where the failed delivery was caused by incorrect information or customer unavailability.

8. Package Inspection

Customers should inspect the package upon delivery.

If the package appears damaged or tampered with, customers are advised to document the condition through photographs/video and contact Novaire as soon as possible.

9. Delivery Partners

Novaire may use third-party logistics and courier companies for order fulfilment.

Once an order is handed over to the courier, delivery is subject to the courier's operational network and applicable circumstances. Novaire will nevertheless make reasonable efforts to assist with shipment-related concerns.

10. Contact

For shipping-related queries:

Phone: 9991222970
Email: Supportnovaire.in@gmail.com
Website: https://novaire.co.in/